How To Effectively Complain On A Flight, As Told By A Flight Attendant

Image Source: Getty

Image Source: Getty


Jet lag, flight delays, crammed airplane seats: Getting from point A to point B doesn't always bring out the best in us. But to make it through some of travel’s most stressful scenarios, you have to stay calm and choose your words wisely. Speak like this for smooth sailing through any want-to-pull-your-hair-out-and-scream situation.


Say: “My name,” suggests Joe Thomas, a flight attendant of nine years for a major airline. “‘Hi Joe. Can you help me with this person I'm sitting next to?’ comes across a whole lot different than, ‘I need you to fix this,'” he tells Condé Nast Traveler. “It makes me feel like you took the time to remember my name and to speak to me like I'm not your servant, but that we’re there on the plane together.”

Asking for help can switch on a compassionate side in someone else—if they empathize with you, they’ll be more likely to assist, says Andrew Newberg, M.D., co-author of Words Can Change Your Brain.


Read more